Customer Information

Cancellation & Refund Policy

Effective August 30, 2026

We understand that moving plans can change.

Cancellations 48 Hours or More Before Delivery

Reservations cancelled at least 48 hours before the beginning of the scheduled delivery window are eligible for a full refund of amounts paid for the cancelled rental.

Cancellations Between 24 and 48 Hours Before Delivery

Reservations cancelled between 24 and 48 hours before the scheduled delivery window may be subject to a cancellation charge of up to 50 percent of the rental amount.

Cancellations Less Than 24 Hours Before Delivery

Payments may become non-refundable when a reservation is cancelled less than 24 hours before delivery because inventory, routing, and delivery capacity may already have been reserved.

After Delivery

Once rental equipment has been delivered or collected by the customer, rental charges are generally non-refundable.

Rescheduling

Please contact us as early as possible if your moving dates change. We will make reasonable efforts to accommodate changes subject to inventory and delivery availability.

Early Returns

Returning equipment before the scheduled end of the rental period does not automatically create a partial refund.

Service Issues

If equipment is missing, arrives unusable, or materially differs from the confirmed reservation, please contact us promptly so we can work to resolve the issue.

Approved Refunds

Approved refunds are returned through the original payment method where practical. Processing times depend on the applicable bank or payment provider.