Rental Terms & Conditions

1. Rental Equipment

Rental equipment may include reusable plastic moving totes, dollies, labels, and other accessories included in the confirmed reservation.

All rented equipment remains the property of ABC Tote Rentals.

2. Rental Period

The rental period begins on the confirmed delivery or collection date and ends on the confirmed pickup or return date.

Extensions are subject to availability and additional rental charges.

3. Equipment Condition

Equipment is provided in clean and serviceable condition.

Customers should notify ABC Tote Rentals promptly if equipment arrives damaged or unusable.

Customers are expected to use rented equipment responsibly and protect it from unreasonable damage, misuse, theft, or loss.

4. Acceptable Use

Totes must not be used for hazardous materials, chemicals, leaking liquids, illegal substances, or any use likely to damage the equipment or create an unreasonable safety risk.

5. Delivery and Pickup

Customers must provide accurate addresses, contact information, and access instructions.

Customers are responsible for ensuring that delivery and pickup locations are safe and reasonably accessible.

At pickup, all equipment should be empty, reasonably clean, stacked, accessible, and ready for collection.

6. Missed Delivery or Pickup

Additional charges may apply when a scheduled delivery or pickup cannot reasonably be completed because of incorrect information, inaccessible premises, customer unavailability, or equipment not being ready.

7. Lost or Damaged Equipment

Customers are responsible for rented equipment while it is in their possession.

Reasonable replacement charges may apply to equipment that is lost, stolen, destroyed, or damaged beyond normal rental wear.

8. Rental Extensions

Customers who require additional time should contact ABC Tote Rentals before the scheduled pickup date.

Extensions are subject to inventory availability and additional rental charges.

9. Payment

Amounts shown in the confirmed reservation, invoice, or payment request are due according to the payment terms associated with the reservation.

Additional authorized charges may apply for extensions, lost or damaged equipment, missed service appointments, or additional agreed services.

10. Cancellations and Refunds

Reservations cancelled at least 48 hours before the scheduled delivery window are generally eligible for a full refund.

Cancellations between 24 and 48 hours before delivery may be subject to a cancellation charge of up to 50 percent.

Reservations cancelled less than 24 hours before delivery may become non-refundable.

Approved rescheduling is subject to inventory and delivery availability.

11. Customer Responsibility

Customers are responsible for providing accurate reservation information and following reasonable instructions regarding equipment use, delivery, and pickup.

12. Equipment Return

All rented equipment must be returned at the end of the agreed rental period unless an extension has been approved.

Equipment should be empty and reasonably clean at the time of collection.

13. Limitation of Liability

To the extent permitted by applicable law, ABC Tote Rentals is not responsible for indirect or consequential losses arising from the use of rented equipment.

Nothing in these terms excludes rights or obligations that cannot legally be excluded.

14. Changes to a Reservation

Material changes to package size, rental dates, delivery location, or pickup location should be confirmed with ABC Tote Rentals.

15. Contact

ABC Tote Rentals Boston, Massachusetts hello@toterentalsuite.com +1 (888) 852-7858

By completing a reservation and accepting these terms, the customer confirms that they have reviewed and accepted the applicable rental terms.